We use Australia Post and Aramex Australia shipping so you should receive your order in 1-4 days (for express shipping) or 2-8 days (for standard shipping), dependent on your area.

We offer refund, store credit or exchange options on all returns (excluding sale items and select accessories) that meet our returns criteria.

We offer free express shipping on all orders on and over $200 Australia wide, and free standard shipping on all orders on and over $150 Australia wide. Orders below $150 will be charged $10 for standard shipping or $15 for express shipping. All International orders are charged a flat rate of $20 for standard shipping via Australia Post.

You can make a return via our returns portal here https://alwaysalice.com.au/pages/returns-portal

Or if you prefer to not use our portal you can simply send the item/s you want to return and your invoice to:

Always Alice Returns

Unit 13,

11-15 Lake Albert Road,

Kooringal, NSW, 2650

Returns must be received in original condition (unwashed, unworn, tags still attached, in original packaging).

We will gladly give a refund, store credit or exchange for any change of mind purchases within 30 days (excluding sale items and select accessories).