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FAQs

Order Issues

My item is faulty:

First of all we are very sorry! Just get in touch with us via email and we will be able to help get this sorted for you right away.

 

I received the wrong item/I'm missing an item from my order:

Please let us know via email and we will sort it out for you straight away.

 

I didn't receive and order or shipping confirmation:

Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there. Still not able to find one, just send us an email so we can help at info@alwaysalice.com.au

 

I've entered the wrong address:

We’ll need to fix this for you right away before we send off your order, so please get in touch straight away with your correct shipping address

 

I've ordered the wrong size:

Please get in touch with us asap so we can organize an exchange of size for you or a credit note towards future purchases

 

 

Delivery Help

When will my order be shipped?

Orders will be shipped the same business day for purchases made before 3pm AEST on business days. If orders are placed on the weekend or after 3pm, they will be shipped the following business day

 

When will I receive my order?

We use Australia Post express shipping so you should receive your order the next business day (after it has been shipped). However, for some locations in Australia it may take 2-3 business days.

  

Where do you ship to?

We ship to both Australia and worldwide

 

What are the delivery costs?

We offer free express shipping on all orders (no minimum order) Australia wide. All International orders are charged a flat rate of $20 for standard shipping via Australia Post.

 

 

Returns

How do I make a return?

Simply send the item/s you want to return and your invoice to: Shop 42 Sturt Mall, 135 Baylis Street, Wagga Wagga, NSW, 2650. Returns must be received in original condition (unwashed, unworn, tags still attached, in original packaging).

 

Have you received my return?

An email or text will be sent to you once the return has been processed.

 

How long will it take to process my return?

Returns are processed within 2 business days of receiving your item/s.

 

Can I exchange an item?

If an exchange is desired, you will need to send back your garment/s and we will issue you with a credit note which you can use to purchase a replacement item.

 

How long after I receive an order can I make a return?

You can make a return within 14 days after receiving your order

 

Can I return for a refund?

No you can only return for a store credit

 

Do I have to pay return shipping?

Postage for return items will be at the customers cost

 

Can I return sale items?

Yes you can return sale items for a store credit

 

 

Payments

Payment options:

We accept all major credit and debits cards, as well as PayPal. Australian customers also have the option to checkout with Afterpay.

 

 

Technical Issues

I'm having trouble signing into my account:

If you can’t log into your account using the details you used to create your account, you may not have been successful creating this originally. What you can do is try creating an account again to register your details and if this doesn't work just send us an email so we can help

 

I've forgotten my password:

By following the reset my password links you can safely and securely reset your password directly. Just make sure to check your junk/spam folder for the automated notification.

 

 

Product and Stock Support

When will this item be back in stock?

Send us an email with the name/image of the style you’re after and we can check for you

 

How often do you restock items?

We often restock our most popular items, as well as add new arrivals every week

 

How do I know what size to order?

Check out our size chart for help or send us an email at info@alwaysalice.com.au and we can help you pick the right size