Click here to start your return https://alwaysalice.com.au/pages/returns-portal
We offer a $10 flat rate return shipping within 30 days of purchase if you print your returns label from our portal. You can return your item for store credit or an exchange (excluding sale items).
Returns are processed within two business days of receiving your item/s. All returns will be processed for store credit or exchange and an email will be sent to you with details to use your store credit, or shipping details for your exchange, once the return has been processed. If you have selected an exchange we will send out your replacement free of charge!
If you have any issues or queries using our returns portal please contact us on email@example.com and we will gladly assist you.
Postage for return items will incur a $10 flat rate for a return shipping label through our returns portal. Alternative postage methods will be at the customers expense.
Returns must be received in original condition (unwashed, unworn, tags still attached, in original packaging). In the rare event that a return is rejected, the decision is final and not negotiable.
Please note we do not offer returns for items available in our Sale section (unless deemed faulty).
If you're looking to return a faulty item, please contact us on 0456 615 521 or firstname.lastname@example.org so we can sort a replacement or refund for you.
If you'd prefer to send your return back the manual way, please print off and fill out the following form (or just use your packing slip) and send it to us with your unwanted item/s.
Please send to:
Always Alice Returns
Level 1, 19-31 Peter Street
Should you have any questions regarding our returns policy please contact us on 0456 615 521 or email@example.com