Got some questions? We’ve got you covered...
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The sale has started!
Is everything on sale?
When we say 20-70% off everything, we mean EVERYTHING!! Oh, except gift cards of course.
When does the sale start?
Sale starts on Wednesday June 10th, 8am AEST. Get those carts ready!
Why is the site closed?
Our website will be closed for just one hour before the commencement of the sale. This is because our online team are working hard behind the scenes getting everything ready for sale launch!
Is the sale in store as well?
You bet it is! Our sale is both online and in store. Keep in mind that our store may not have all the pieces you see online, stocked in store! But don’t stress! You can always click and collect!
Do I need a code?
No! All products will be automatically discounted! No code needed! Please note that other discount codes cannot be used in conjunction with our sale.
How long will it take for my order to be shipped?
As I'm sure you can imagine, things can get pretty hectic in our warehouse during sale time! So please allow an extra 2-3 business days for your order to be dispatched. Thank you for your patience, our team will be working hard to get your orders out the door as quickly as possible!
Can I change/cancel my order?
We will do our best to accommodate order changes! Just reach out to our lovely customer service girls and they will help you as best they can. They will just have to beat the speedy fulfillment team to your order before it's packed and out the door!
Can I return my item/s?
Sure can! Normal return T&C’s apply.
We offer free express shipping on all orders on and over $200 Australia wide, and free standard shipping on all orders on and over $150 Australia wide. Orders below $150 will be charged $10 for standard shipping or $15 for express shipping. We attempt to ship all orders within 24 hours of receiving your order, excluding weekends and public holidays. Please allow for an extra 2-3 business days for dispatch during peak holiday and sale periods. All International orders are charged a flat rate of $20 for standard shipping via Australia Post.
We hope you love your new purchases, but if something's not quite right here's how you can return your item/s.
You can return your item for store credit, exchange or refund (excluding sale items) within a period of 30 days. Please access our returns portal and follow the prompts.
Click here to start your return https://alwaysalice.com.au/pages/returns-portal
Returns are processed within two business days of receiving your item/s (please allow for an extra 2-3 business days during peak holiday and sale periods!).
Fixed $10 return shipping will be applied IF you select ‘Drop Off” within our returns portal. In this instance, a return label will be sent to you following your payment of $10.
Should you wish to return your item manually ($10 flat rate will NOT be applied, customer to organise their own label and payment with Australia Post), please select ‘Mail’ option within the portal. You can then organise your own return label to post your item back to us.
All returns will be processed for store credit, exchange or refund (customer to select desired option in the returns portal), and a confirmation email will be sent to you with details pertaining to your return. If you have selected an exchange we will send out your replacement free of charge! If you have selected store credit, you will receive a bonus $10 store credit to add to your total! Please note that we offer one exchange per order. If you’ve already made an exchange and need to return the new item, you can choose either a store credit or a refund.
Returns must be received in original condition (unwashed, unworn, tags still attached, in original packaging). In the rare event that a return is rejected, the decision is final and not negotiable.
Please note we do not offer returns for sale items/items available in our Sale section (unless deemed faulty).
Should you have any questions regarding our returns policy please contact us on 02 69251455 or customerservice@alwaysalice.com.au.