Need to return something?

We hope you love your new purchases, but if something's not quite right here's how you can return your item/s.

We offer a $10 flat rate return shipping within 30 days of purchase. You can return your item for store credit or an exchange (excluding sale items). 

Click here to start your return https://alwaysalice.com.au/pages/returns-portal

Returns are processed within two business days of receiving your item/s. All returns will be processed for store credit or exchange and an email will be sent to you with details to use your store credit, or shipping details for your exchange, once the return has been processed. If you have selected an exchange we will send out your replacement free of charge!

Returns must be received in original condition (unwashed, unworn, tags still attached, in original packaging). In the rare event that a return is rejected, the decision is final and not negotiable.

Please note we do not offer returns for items available in our Sale section (unless deemed faulty).

If you're looking to return a faulty item, please contact us on 0456 615 521 or customerservice@alwaysalice.com.au so we can resolve this for you.

Should you have any questions regarding our returns policy please contact us on 0456 615 521 or customerservice@alwaysalice.com.au.